DispatchHub
Everything despatch needs, in one system
DispatchHub runs over your local or wide-area network with a small footprint and little network traffic. Every feature below is included as standard. There are no modules to buy.
Hosted on FMS's servers? Your data is never shared: every client has its own separate database.
Carriers and freight cost
Choose the right carrier for every consignment, and stop paying for mistakes.
Carrier independent
DispatchHub isn’t tied to any carrier. Add a carrier, drop one or move volume between them while keeping the same system, the same screens and your full freight history. Test a new carrier against that history before you switch.
Freight selector
Compare your existing carrier rates for each consignment and pick the most economical option.
Rate maintenance
Keep control of your own carrier rates. Schedule increases ahead of time, as a fixed amount or a percentage, and import rates from templates.
Account reconciliation
Find pricing errors on carrier invoices. One major client regularly saves $5,000 a month.
Proposed carrier rate analysis
Test a new carrier against your real freight history and see the projected cost or saving before you switch.
Every carrier’s labels and files
DispatchHub works with every carrier’s label and file formats, large or small.
In the warehouse
Fast for the storeman, with fewer chances to get it wrong.
Automated imports
Import consignments from your WMS or ERP, or from CSV and XLSX templates. With a complete file, connotes are created and labels printed automatically.
Scan packing
Scan products into each carton as you pack, so DispatchHub knows exactly what is in every carton. If one goes astray in transit, you replace just that carton, not the whole order.
Receiver import and export
Build receiver spreadsheets for importing consignments, in XLSX or CSV, with unlimited template types.
Self-sourced stationery
Print on your own label stock. No reliance on a cloud service or a carrier’s supplies to keep despatching.
Multiple warehouses
Link sites over your network with our own thin-client software, Terminal Services or Citrix, and run several warehouses from one server.
Integration and APIs
Orders reach DispatchHub from the systems you already run, without re-keying.
Shopify
DispatchHub connects with your own Shopify store credentials and checks for new orders automatically, bringing them straight into despatch.
REST API web service
Your ERP or WMS creates consignments directly, in real time, with the data validated and instant feedback, including carrier charges.
Four ways to create
Through the API, book with a chosen carrier, let DispatchHub pick the cheapest, send it to pending for a person to finish, or consolidate it into an existing connote.
Custom APIs
Need something your system doesn’t do yet? We build custom APIs and integrations to suit, for SAP, Pronto, MYOB, Berger and more.
Integration and picking tablets →Add-on for your own fleet: Sign On Glass
An optional add-on to DispatchHub for clients who deliver with their own vehicles as well as carriers.
Proof of delivery
Drivers capture the receiver’s signature on screen, with the time of delivery and any photos taken at the door.
Android app for drivers
Sign On Glass runs on Android phones and devices, so drivers carry it in their pocket.
More about Sign On Glass →Tied to the labels
Every delivery is tied to the consignment’s labels, so proof of delivery sits against the right freight in DispatchHub.
Vehicles on the map
See where your vehicles are on a map, alongside the deliveries they are carrying.
Customers and reporting
The whole business uses it, not only the despatch bench.
Shipping notices
Email customers automatically with their order, consignment and carrier details when it despatches.
DIFOT reporting
Delivery In Full, On Time reporting to review and compare how each transport provider performs.
Query-by-example reports
Build your own reports, then export to CSV or send them by email or FTP.
Quotes and tracking
Customer service can quote freight and track consignments from the same system the warehouse uses.
Included for every client
Not modular
Every DispatchHub feature is included for every client. Set access levels so each person sees what their role needs.
No hidden charges
No charge for creating consignments or printing labels, no carrier download charges and no hidden costs.
Custom solutions
Every business is different. If you need something specific, we can build it into DispatchHub.
Support that answers
Managed by remote log-in with no ticket system: each call is dealt with immediately, with after-hours support for emergencies.
Want to see a feature in action?
Book a free demo and we will walk you through DispatchHub with your carriers, your warehouse and your volumes.